Contract Cancellation & Extra Order: Errors

[aderynnn]

Hello,

On 15.07, I received an email asking for me to send back my router as part of Kd.# xxx, otherwise we'll get charged. We were signed on to 2x contracts at the same time due to an accident by the Vodafone staff and this was only just rectified. We currently only have 1x router and will not be able to send it back. Would the Vodafone team be able to review this? I emailed a few times but have not yet heard back.

Also, this week, I received an email that I made a new order - I have not purchased any new products from Vodafone. I'm unsure of what 'Monatliche Preise - 9,99 Euro Kündigungsfrist 1 Tag' & 'Monatliche Gutschriften - 9,99 Euro GigaKombi Gutschrift Mobile-Flat' is for. Could it be confirmed that no extra charges are going to be made?

Thank you.

[Jens-K]

Hi aderynnn,

welcome to the Vodafone Community!

If I understand you correctly, there are two contracts but only one modem.

Please send the modem back to the address you find in the termination confirmation. If no modem has been sent for the unwanted contract, it will not be reclaimed.

Please send me a personal message with your name, the two customer numbers and your customer password. Then I'll take a look.

Regards,

Jens

[Jens]

Hello aderynnn,

you sent two customer numbers (one for DSL and one for cable).

The contract for DSL is canceled and you use the cable-contract with the cable router.

So you have only one contract with the cable router. 🙂

Regards
Jens

[aderynnn]

Hi Jens,

Yes that's right - the DSL contract is cancelled and they asked us to send that modem back (which we don't have). So to confirm - we'll keep the current modem we have and nothing needs to be sent back?

Cheers,

Shermaine

[Jens-K]

Hi Shermaine,

I have given you the shipping address of the EasyBox by private message.

Please check if you can still find the modem and contact me.

Regards,

Jens

[aderynnn]

Hi @Jens-K, I'm unable to send over a Private Message for some reason. Could you please let me know if this issue has been resolved and if all's good? Thanks a lot.

[DanyG]

Hi aderynnn,

Jens is on holiday at the moment and so his mailbox is offline. He's already arranged everythin for you, so there is nothing to do for you anymore.

BR,

Dany

[aderynnn]

Great! Thank you!

[DanyG]

Hi aderynnn,

no problem.

So I think, I can put a lock on this.

BR,

Dany