Frage
Antwort
Lösung
am 03.02.2023 12:53
Hallo! Yesterday I bought hotspot ticket for a week and today I already don't have access to internet. In this time period I restarted phone once. I'm using the same MAC adress and the same phone but it's not connecting with internet anymore.
am 04.02.2023 13:07
Hello Valhalla78,
do all hotspots not work or only one? What message do you get when you log in?
Greetings Moni
am 04.02.2023 16:32
@Moni_GK schrieb:Hello Valhalla78,
do all hotspots not work or only one? What message do you get when you log in?
Greetings Moni
Hello Moni,
I have no option to choose several Hotspots but only one. When I log in I see only my Hotspot ticket status and options to buy new ticket and redeem voucher which is already done.
am
04.02.2023
16:41
- zuletzt bearbeitet am
05.02.2023
08:52
von
CommunityTeam
Here are screenshots.
Screenshots removed because personal data visible
am 05.02.2023 08:51
Hello,
then the colleagues from the hotspot tickets have to check the whole thing.
You can reach our customer service by phone at 0631 352 24 93*(daily 8 a.m. - 10 p.m.) or by e-mail: wlan-shop@kundenservice.vodafone.com
Greetings Moni
am 05.02.2023 11:35
I did it already but still there isn't solution. In any case, thank you, Moni.