1

Frage

2

Antwort

3

Lösung

Cable Internet problems since mid December!
AQ123
Digitalisierer
Digitalisierer

It looks like VF has endless problems in my area for over a year! A few months back, there was no internet for almost a week, before that there was internet speed issue that lasted for months, and now since mid-December the internet connectivity is intermittent again due to return path error for which there is no resolution date. Maybe VF should just make their internet free for everyone whoever is willing to go through all the hassle.

 

Anyway, so there is return path error since 17th December. Some days the internet speed is slow, other days it just doesn't connect, and some other days it just keeps connecting and disconnecting every half an hour.

 

Can someone from VF please get in touch with me with a resolution? I can provide my ticket numbers, etc.

 

I believe under the new laws since December, VF is obliged to provide compensation to the customers impacted by impaired services.

22 Antworten 22
Claudia
Moderator:in
Moderator:in

Hello AQ123,

 

too bad the problem occurs again :/. The task for the return path disrupter was already closed and your modem is online for two hours. Did your Internet connection come back now?

 

Kind regards,

Claudia

Bewertet hilfreiche Beiträge mit Likes!

yes it is back online, thank you

Tobias
Moderator:in
Moderator:in

Hi @AQ123,

 

thats good, thanks for the feedback - im gonna close this thread then, when you got another problem just create a new thread 🙂

 

Regards

 

Tobias

Bewertet hilfreiche Beiträge mit Likes!