Cable Internet problems since mid December!

[AQ123]

It looks like VF has endless problems in my area for over a year! A few months back, there was no internet for almost a week, before that there was internet speed issue that lasted for months, and now since mid-December the internet connectivity is intermittent again due to return path error for which there is no resolution date. Maybe VF should just make their internet free for everyone whoever is willing to go through all the hassle.

Anyway, so there is return path error since 17th December. Some days the internet speed is slow, other days it just doesn't connect, and some other days it just keeps connecting and disconnecting every half an hour.

Can someone from VF please get in touch with me with a resolution? I can provide my ticket numbers, etc.

I believe under the new laws since December, VF is obliged to provide compensation to the customers impacted by impaired services.

[300hamburg]

This is a common issue with this provider. A sh#thole company that is more concerned about margins than it’s customers. Leave and never come back.

[Claudia]

Hello AQ123,

please send me a private message that contains your customer number, the name and birth date of the contract owner and the complete address. Reply here again after you sent the PM and send us a speedtest you made via ethernet cable.

300hamburg, für Deinen Kommentar erhältst Du die erste Verwarnung. Bei weiteren Verstößen gegen die Netiquette und Forenregeln erfolgt die Sperrung Deines Community-Accounts.

Kind regards

Claudia

[pRo-Marco]

Hi AQ123

Please excuse the inconvenience. Here is definitely a disruptor reason for the problems. There are significant error rates. However, I also can't explain why so many new tickets were created for it and closed again. Currently, various connections are being checked to find out the exact cause of the fault. The next appointment is on 21.01.

Do you have a Vodafone SIM that we can book data volume on to bridge the gap?

Kind regards

Marco

[AQ123]

@pRo-Marco I sent a PM to @Claudia with the details. I'm not sure if you had a chance to look at that.

I have a VF SIM, but it doesn't make sense for me to get additional data volume on that. I can't turn my phone into a hotspot all the time and also when I'd be on a call, the hotspot wouldn't quite work. Also my home automation devices wouldn't work with a hotspot, so having additional volume on my VF SIM isn't really a good option.

Are you not able to provide the VF Gigacube to the affected customers until the cable issues are fixed?

[Jana478]

Hello AQ123,

unfortunately we cannot provide a Giga-Cube. We only have the option of booking data volume.

I am very sorry, I can well understand your frustration.

Unfortunately, there are always problems with access to the individual systems, which is why it takes so long. But our technicians are still working on it.

Many greetings

Jana

[AQ123]

@Jana478 The issue is unfortunately still not resolved. The last estimated date for correction was 21st Jan, but I guess the technicians have not been able to rectify the fault yet as the ticket now shows again that there is no estimated time for rectification of the fault.

Since giga cube is not an option and having extra volume on VF doesn't make sense, I expect VF to compensate in the bill for the duration of the fault (already going on for months) and until it is resolved. If the issues continue, I'd unfortunately have to go for extraordinary termination of the contract and switch to another provider.

[Wallace]

Hi AQ123,

For troubleshooting, our technicians have to check 11 objects and some of them were not accessible until now.

As soon as the fault has been rectified, we will of course be happy to give you a corresponding credit note.

Reagrds

Wallace

[AQ123]

Hello, it looks like the internet issue is finally resolved (at least for now and hopefully won't happen again). I wait for VF now to post the appropriate compensation to my account for the duration these issues have existed.

[Wallace]

Hi,

Our technicians are currently still in the process of eliminating the problem. Unfortunately, I can't give you a time schedule.

Regards

Wallace