TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
I hope its ok to write in English.
You can answer in german, I will translate it 🙂
I got the giga tv box 2 this year and since 2 or 3 months I have problems receiving the french channels.
The connection is lost maybe 50 times a day.. really.. sometimes it comes back sometimes not.
I get those messages :
-SC014 Error connecting to the server. check your internet connection for issues.
-SC402 the server returned an error. please try again later
-STB in Offline mode.
-Cannot connect to the server or connection lost.
Sometimes when it comes back , I also have:
- show is already playing on the maximum number of devices.
( wich is not the case, i play the channel only there)
Sometimes i switch channels and it comes back, sometimes there is only a black screen with nothing i can do.
I try unplugged the box and restart it of course and it comes sometimes back but not always. And even so, after some minutes the problem is back.
If I stay on the Germans channels, there is no problems.
I have no interruption or problems when I play online or stream movies from TV apps or from my pc, the connection itself works very well.
Seems really like the problem is just with the french channels ( France 2, 3, 4, 5, M6 and Gulli) .
Its not possible to watch even an half hour program without interruptions. And sometimes whatever I do i can not get the channel back for hours.
Any ideas what could be the problem ? anything I can do, some setup to fix ?
Thanks in advance!
please contact our customer service via these contact channels.
My friends at the social media channnels will help in English.