I guess it's because I can't speak good German, and they thought most middle-aged women are ignorant about technical skills? Not sure if other foreigners experience this problem. I am a programmer and data scientist. I used to program data analysis for Cisco routers, but they didn't listen to me and just wanted to shut me up. They were so unfriendly, some were okay.
I have had a problem with my Internet due to the cable modem (I reckon) since Saturday, 24.06.2024, and today is Thursday, 01.08.2024. I only got in contact with someone who promised to inform a technician for me on Monday, and he said someone would call me back on Tuesday. I had to wait for half an hour every time I called, and my line was interrupted frequently. Nothing happened on Tuesday. No one called me, and the problem still exists.
I work from home, so this is a big problem for me. I used up all my phone data to make things work a bit. When I called again on Wednesday to report that nobody called me on Tuesday, the person on the line told me someone would call me on Thursday. Again, nobody called, and the problem still exists. Instead, on Thursday today, I got an SMS saying they couldn't make an appointment with me unless I registered on their site. What the heck! I called the service line again, and they promised to send a new device by Saturday with the most unfriendly tone. As soon as the minimum period of the contract is up, I am out. Goodbye, Vodafone.
