Vodafone cable router not working

[TomsS]

Hello! I can't speek German yet (still learning), so I am very sorry to write in English. I have a problem with my new Vodafone Kabel router, it is not working - the Internet light keeps blinking red since I got it on 01.10.2021.. I tried to call hotline, but I get redirected to other tel.numbers. I have tried restarting several times, I have used Vodafone Netz-Asisstent and got a call back, but I can't explain my problem in German that well yet and I got redirected to this forum.

[srcsimon445]

Hi,

Can you please give me the kind of Hardware u are using (Vodafon Station or Fritzbox6...) and Firmware Version, maybe i can help.

[TomsS]

Hi,

Thanks for the answer. I have Vodafone station and firmwere version is 19.3B50-1.0.26

I tried everything - all the setting up process according to manual many times and I get the same result - Internet light is blinking red and there is no internet. Just to be sure I went to a friend's place who as well has Vodafone contract and tried to plug in his cable - then almost immediately the red light went from red to white and I had a signal. So I am almost 100% sure that the problem is with the output cable in my apartment. My apartment has only one socket and it has 4 plugs. As in the manual, I first tried the top right one - did not work, then tried bottom both plugs together with the adapter - no signal. So now I am super desperate as I think that the cable doesn't give any signal. Tried calling vodafone support line, but I get football'ed from one number to another, and then to the forum here. The fact that I do not speak German doesn't help... I need professional to come to my place and investigate as I have tried everything many times. 

Please advise what to do.

[Nancy]

Hello TomsS,

I would be happy to help you. First, please tell me which federal state you come from.

Best regards

Nancy

[TomsS]

Hi Nancy,

Schleswig-Holstein, Lubeck, 23554.

Please be so kind and do not forward me to the HotLine. No one there, unfortunately, speak English.

Has the cable been activated? Or maybe the cable it self is damaged? Can I make appoitment for a technician?

Thank you in advance.

[Nancy]

Hello TomsS,

Okay. Please send me your customer number, name, date of birth and address
via private message and then log back here in the thread.  

Best regards
Nancy

[TomsS]

Have been sent. Please be so kind and update me about a progress.

Best regards,
Toms

[Nancy]

Hello TomsS,

I have commissioned a technician to carry out the installation. The technician will contact you in advance by phone to arrange an appointment.

Best regards

Nancy

[TomsS]

Hi Nancy,
Technician just contacted us and will visit tomorrow. Your quick answer and support is highly appreciated.
Thank you. I will post here when problem is fixed.

[Nancy]

Hello TomsS,

great, that sounds good. Please leave me a message after the technician’s appointment.

Best regards

Nancy