Upload speed down to 10 mbit/s or less

[wealas]

Welchen Vertrag hast Du? Red Internet & Phone 1000 Cable
Welches Modem/ Router nutzt Du? Arris TG3442DE
Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? Leih-Gerät
Welcher Fehler tritt auf? Upload speed has been deteriorating for the past month, now I can hardly get 10 mbit/s upstream on a good day.
Wie ist Dein Endgerät mit dem Modem verbunden? LAN
Welchen Browser verwendest Du normalerweise? Chrome and Firefox
Welches Betriebssystem hast Du auf Deinem Rechner? Windows, Linux
Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend) Usually the speed improves a bit on weekends and between midnight and 7 am.
Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.
Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?
In welchem Bundesland wohnst Du? Bayern

Hello,

for the past month my upstream connection has been getting worse and now I can hardly get 10 mbit/s upstream. I have been monitoring the modem upstream channels and now they are constantly stuck at 4QAM modulation which explains the slow speeds. 

The same problem was fixed back in March via this thread: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Upload-speed-deteriorates-in-the-aft... so you should still have my customer info.

Here is a current speed test and DOCSIS status from the modem.

Any help is greatly appreciated!

Thanks

[wealas]

No, no improvement. It was a bit better yesterday afternoon, but at the moment upstream is at 8qam and 6mbps.

[pRo-Marco]

Hi wealas,

the problem still exists. There is another ticket for our technicians. We are about to fix this as soon as possible. I'm very sorry for the issue

Kind regards

Marco

[wealas]

Hi,

Could you check my connection? Internet completely died 25.10 around 22:00, came back between 9:00 and 14:00 on the 26th and has been down since.

I had a visit today (26th) from a lady from Vodafone asking how the service. She said a technician was coming that day and even had the audacity to suggest the issues in the past 2 years were due to the presence of m-net in the building. 

Thanks!

[wealas]

20 minutes after I wrote the post, the internet was back and is working well at the moment. No need to investigate at the moment.

Thanks!

[ERFD]

Hello wealas,

thank you for your feedback 🙂 Do you want to keep watching it or can we close your post?

Best regards Fred