Quality of the internet is extremely low

[Liliia]

Hello dear Vodafone support team/community,

first of all - sorry fir writing in English, I'm learning German language but isn't so good to write messages yet...

I've been using the internet since August 2021 and everything was amazing but unfortunatelly quality descreased recently....sometimes connection is stable and speedy, but once per hour it gets bad and I have to restart the modem to make it stable again which doesn't make me happy 

The problem is happening with every device(three laptops, smartphones), we're using 5 Ghz connection

I can't call to the support since noone speaks English

Is there any way to check out the connection?

I don't know what information you need to identify me, the phone number is   ***

Edit: Phone number removed for data protection.

[Wallace]

Hi Liliia,

Welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace