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Lösung
am 03.02.2022 20:38 - zuletzt bearbeitet am 06.02.2022 23:24 von Torsten
Hello dear Vodafone support team/community,
first of all - sorry fir writing in English, I'm learning German language but isn't so good to write messages yet...
I've been using the internet since August 2021 and everything was amazing but unfortunatelly quality descreased recently....sometimes connection is stable and speedy, but once per hour it gets bad and I have to restart the modem to make it stable again which doesn't make me happy
The problem is happening with every device(three laptops, smartphones), we're using 5 Ghz connection
I can't call to the support since noone speaks English
Is there any way to check out the connection?
I don't know what information you need to identify me, the phone number is ***
Edit: Phone number removed for data protection.
am 07.02.2022 08:56
Hi Liliia,
Welcome to our community.
I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.
Regards
Wallace