Internet extremely slow – dropped from 350+ Mbps to 38 Mbps since 3 weeks

[fahimmahmood]

For the past 3 weeks I have been experiencing major issues with my internet speed. I am a Vodafone Kabel Deutschland customer with the following contract:

• Customer Number: 732xxxxxx
• Contract Number: 773xxxxxx
• Product: Red Internet & Phone 1000 Cable

Up until recently, I was consistently getting around 350+ Mbps download. Since about 3 weeks ago, however, my speed has dropped dramatically to just ~38-60 Mbps download 

 

The problem persists regardless of:

• Time of day (tested mornings, afternoons, evenings)
• Connection type (LAN or Wi-Fi, same issue)
• Device (PC, laptop, smartphone)
• Router/modem restarts (done multiple times)

Upload speed is also worse. Streaming stutters, online meetings drop, and working from home has become nearly impossible.

I kindly request:

1. A thorough check of my line and, if necessary, a technical repair/dispatch. A new connection was installed as i recently moved my connection to new address.
2. Information whether there is a known outage in the Kaiserslautern area

If the issue persists and not resolved i will have no choice but to cancel it. Thank you in advance for your quick assistance. 

edit: Personal Data removed. 

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt