Ping spikes and Packet lost

[Catur]

Sorry for writing in English. 

I have a GigaZuhause 250 Kabel connection, in Kleve, NRW.

I have since weeks struggle with high ping spikes and packet lost, especially around 1900-2300.

This had made any sort of online gaming impossible. Attached is a picture of a ping test done at 2051 yesterday(19/10/23).

My device has a LAN connection to the Vodafone provided router. I do not believe the spikes are caused by any issues on my side.

Please help resolve the issue with haste.

[MariaK]

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