No internet

[Raphaelc23]

For the past 24h internet is off

[Raphaelc23]

General information:

• In which state do you live? Please also send the zip code
  • Berlin 10707
• Which contract do you have? (e.g. internet + telephone 100)
  • Red Internet & Phone 250 Cable
• Which modem / router do you use? (e.g. Hitron)
• Do you use a loaner device from us or do you have your own device ?
  • loan
• What is the error ? (Speed ​​too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems
  • Intertnet doesn't work/ or is extremely slow
• How is your terminal with the modem connected ? ( LAN; WLAN; additional router; PowerLAN )
  • Both LAN and WLAN of the Vodafone Station
• Which browser do you usually use? (e.g. Firefox)
  
  • Chrome - Version 92.0.4515.131 (Official Build) (64-bit)
• Which operating system do you have on your computer? (e.g. Windows)
  
  • MacOS Big Sur Version 11.6
• Start and period of the disturbance  (e.g. since the beginning of April; only in the evening)
  • Since 13.11.2021, still happening
• Which measures were carried out by the fault hotline (available at 0800-5266625)?
  • The fault hotline has not been contacted.

[Tina]

First of all, welcome to our community. It's nice that you are here, Raphael.

Sorry, that your connection is not working. What is the current status? If I can still help you, please send me your customer number, name, date of birth and address in a private message.

As soon as you have sent me your details, please let me know again briefly in your message.

Best regards

Tina