No internet connection

[JackH]

Good afternoon,

I am a refugee from Ukraine and signed a new contract for home internet with wifi. The contract must star on 25.07.2022 but still no internet connection present. About what Time internet should appear (internet led is blinking red light)?

I tried to phone but I don't speak German, so I can't really understand auto reply on the phone.

[Gelöschter User]

It should happen between 8.00 in the morning and 17.00 in the afternoon.

[Jana478]

Hello JackH,

Yes, unfortunately there is only German support via the hotline. We will be happy to help you.

I would like to check it more closely.

Please send me this data in a private message:

*Customer number

*Name

*Address (street, house number, postcode, town)

*date of birth

*current mobile phone number (in case a trouble ticket is needed)

Then report back briefly here in the post when you have sent the message.

Jana

[JackH]

Good afternoon Jana,

sebt to you all asked information. Still no internet connection 

@Jana478 

[JackH]

Hello, 

May I have a piece of Informatik about did. you received my information and what is the next step?

@Jana478 

[Wallace]

Hi JackH,

according to the system, the installation will take place on 01.08.22 between 14 and 18 o'clock at your location.

Regards

Wallace