No feedback on ticket

[Angelhamilton]

Hello,

I lost internet and raised a ticket (*). After a first technician came in he told me that the cable was broken and that someone else would need to come to fix it. The ticket was updated to say that someone would come between 13:17 and 20:00 of 28/02. Nobody came, and the ticket still says the same thing. How can i request an update on this? When is this going to be fixed? I need internet to be able to work.

Kind regards.

*Edit: personal data deleted. BR J0hann 

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

Best regards Kurt

[Angelhamilton]

I have tried Whatsapp but I receive no answer and none of the other channels are available in english.

[MariaK · Accepted solution]

There's a lot going on at WHatsapp right now. You will receive a response from our colleagues. Please have some patience.

[Kurtler]

The thread has been marked as resolved. Then I'll close the thread here.

Best regards Kurt