No connection on Christmas Eve, please

[Ozan]

Hello, 

My connection stopped on Christmas Eve. I have guests and need internet connection. My contract is 1000MBit, I live in Berlin.

Can someone please help me? I can't speak German yet, so I can't call the call center.

No device can connect

Internet light is red

[Kurtler]

Nobody here will be able to help you quickly.

It can take a few days for a moderator to reply. This is not a live chat.

Best regards Kurt

[Ozan]

Dear Kurtler,

I don't have any other option now, I'm just trying my chances, thank you, Merry Christmas

[Kurtler]

The only possibility would be a contact via Facebook.

[Ozan]

Thank you very much, let me try to contact from there too

[Ozan]

For the record, I had 3 and half days without internet. 

I tried to contact via Facebook, Whatsapp. Finally a ticket was opened.

I was told that this was a general issue on my district etc.

Anyway, just before the new year, internet connection is dead again. 

Lucky me. 

[Jana478]

Hello Ozan,

I'm very sorry that you didn't have internet for Christmas and New Year's Eve.

Is it working again now? Were the colleagues from Facebookservice able to help you?

Unfortunately, it takes a lot longer for our answers here in the forum.

Many greetings and a happy new year in spite of everything.

Jana