No Wifi since yesterday berlin

[oktyckl]

Hi, 

since yesterday night there is no wifi and seems like there is a major issue since i also dont get a data connection on mu phone for 4G (its vodafone too).

Is there a known issue ongoing that impacts Berlin?

[Tobias]

Hey,

well, we can offer 50%. But, to your second question, please check the contract papers/ otherwise AGB, there is something mentioned about outtakes.

Regards

Tobias

[oktyckl]

hey @Tobias,

what is this 50%? Does it mean there is 50% chance that you give reimbursement? OR you will reduce my monthly bill by 50%?

[Martin59]

Hi oktyckl,

sorry for the confusion. We can offer you a credit at 50% of the monthly base amount.

Best regards, Martin

[oktyckl]

Hi Martin,

Thanks for the confirmation. Please apply the 50% credit of the monthly. Thanks 

[Claudia]

Hello oktyckl,

just to make that clear, we are talking about a one time refund for the 5 day outage, not a permanent 50% discount off your bill. If you agree with that I will deposit the refund.

Kind regards,

Claudia

[oktyckl]

Hi @Claudia, thanks for making it clear. I wasn't expecting more. 

Pls go ahead and deposit.

[Claudia]

Hello oktyckl,

alright, you should see the refund on the next bill or the one after that. Can we close your thread?

Kind regards,

Claudia

[oktyckl]

Hi Claudia,

Yes, you can close the ticket. Thanks