New connection: cannot connect to internet (red light constantly blinking)

[Marcus1313]

Hello,

I am a new customer and i bought  a new connection of Cable GigaMax 1000. 

In my house only had socket with 2 inputs (instead of 3) so i used the adapter that came with the box. However the socket inputs were too deep, so adapter could not secure properly. So i bought 2 small extenders and connected them on the 2 inputs, so the adapter could connect. However, Internet LED on router is constantly blinking red. No connection. Went to Vodafone shop that i made the contract but said to call the hotline. Hotline menu is only in German (I do not speak German). When i finally was able to speak with somebody in the hotline, they also did not speak english and told to go here.

Please advise troubleshooting. Or send technician in my home to fix the problem.

[Wallace]

Hi Marcus,

welcome to our community.

I'll be happy to take a look. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have submitted the data.

VG Wallace

[Marcus1313]

Private message sent

[Claudia]

Hello Marcus1313,

I saw there is already an appointment for Friday to install your Internet connection. Please make sure the technician has access to the house installation.

Kind regards,

Claudia

[Marcus1313]

Good day,

Technician never came. Had to take leave from work for nothing. Please arrange for this to be fixed soonest or my next message will be about terminating the contract. 

[Wallace]

Hi,

The technician has noted that you were not in Germany on the originally agreed date. Is that correct? The new date is now 29.07.22.

Regards

Wallace

[Marcus1313]

Of course I was in Germany. I was waiting for technician for 2 hours more than the agreed appointment (8:30 - 11:30) but nobody showed up. Who told him that?

I am aware of the new appointment on 29 and I hope that this time someone shows up.