Hello,
I have internet problem for months now (maybe 6, since the "upgrade" from 200 Mbs to 250 Mbs).
I don't speak german, unfortunately, the call center is only in german because the employees are not "allowed" to speak in english...
What's my problem ?
At random time, my internet connection is not useable. It looks like I can do a search on google, but most of the websites are not reachable. (3 - 4 times a day for 30min-2hours each)
- I already called the customer service and tried to get help. the "second level talk" was supposed to call me back, nothing.
- I already did everything you or your bot asked me to do (restart, factory reset, cable tests........).
- I called the customer service with help from my girlfriend who speaks german, we did every (sorry for that) useless restart, reset, tests again, nothing.
- I already changed my routeur once and the problem disapeared for one week before coming back (Yeay ! ....).
- My IPv6 address is displayed well in the admin panel of the routeur but, when I test it on internet, the address is not available.
Informations :
-Postcode : 12205
-Red internet & Phone Young 200 Cable
-Your modem (TG3442DE)
-Your modem
-Connection not secure, not useable (connected, no internet access : from android) I can only use google search -but no websites are reachable.
-LAN or WIFI, or external TPLink
-Google, Brave, Firefox and Opera GX
-Windows 10 or android 7.0
-About 6 months ago
-
- I can't call them, I have a french number and it costs me a lot to have advices that didn't work previously.
I am actually working at home because I don't have an other way to do.
Can someone please help me with that ? I am at the end of my rope...
Thank you in advance,
Have a nice day.
