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Kein Internet – Mein Anschluss ist geschlossen und nicht der meines Nachbarn?
Selmat
Smart-Analyzer
Smart-Analyzer

Hello,

 

My Internet has not working for four days now. No need to say how impactful it is for working and all subscriptions I have running and not able to use.

 

The online procedure suggested replacing the router, which is dated - OK. However, I realized the neighbor of the adjacent apartment just moved and closed all appliances. I wonder if your Team closed my line, instead of his.

 

Neither the online chat (not allowing me to pose this question) nor the call center (only German-speaking) was able to help.

 

Hope in a fast resolution!

 

2 Antworten 2
andreasabaad
SuperUser
SuperUser

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!