Sorry for writing in English. I live in Berlin Weissensee 13086 and my tariff is Red Internet & Phone 500 Cable. The modem is CBN CH7466CE. For years I've been satisfied with the overall quality of service, but just around two or three weeks ago I started experiencing random drops in connection every hour or so. The internet suddenly becomes unavailable on every device connected to the router and then comes back after a short break. It's not a problem with WiFi as the devices connected by cable lose connection too. It usually happens several times a day. On some days it goes away and then on the others it happens more frequently than usual.
Unfortunately it affects my work a lot so it's a serious problem rather than just a minor inconvenience. It's super annoying when the internet disconnects during a very important call or a meeting.
I'm sorry I didn't see that there's the second page of this discussion.
After you last message the connection still wasn's very stable for a few more weeks. Random drop still happened every once in a while. However, for the last week or two it's been working fine, I haven't had any more random disconnects.
Thank you so much for fixing it!
I'll let you know if something goes wrong again but I hope it will be fine now.
No, absolutely not! This problem has come back and now it's disconnecting several times a day again!
Such an abysmal level of quality which speaks levels of how Vodafone is unsustainable as an internet provider. Can someone put an end to it? It's infuriating!
There is currently a return path interference in the connection area and this is responsible for the poor connection. Our technicians are already isolating the problem and correcting the fault.
I have created a ticket for you and you will be informed by email when they are finished.
Hi ! I have a problem with my Internet Kable for almost a month ! the WIFI router disconect and it will remain only with power light open,, disconects ,....after many resets...many plug and unplug ! please can anyone help me with the problem? is almost one month 44536 -Area Thanks
Please be so kind and create your own contribution. Then the other users can concentrate on your concern and give you appropriate tips for the solution.
