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Internet LED blinking red for hours non-stop
Deeotima
Smart-Analyzer
Smart-Analyzer

Hallo, 

I am a new customer with GigaZuhause 1000 kabel internet contract.

I finally received my Vodafone station router today after placing an order on 02.12.2024. I installed everything as per the installation manual but it has not configured yet. The Power and WIFI LEDs are white and remain on, but the internet LED is blinking red. I turned on and off the router many times, checked the data cable in the wall and in the router, and I even reset it and left it the whole day to configure but still it blinks red. I tried contacting the help line via the WhatsApp number as well as TOBI the digital assistant, which has not helped me or even redirected me to speak to an agent.

I am in dire need of help as I cannot think of any other option having searched thoroughly through the Internet as well as tried everything as suggested in this Forum & all FAQs.  Please help and support or advise 

2 Antworten 2
DennyW
Moderator:in
Moderator:in

Hello @Deeotima 


Please contact me again via WhatsApp and let them know that the self-installation failed. If this is a new connection and no connection can be established, a technician will be required.


Kind regards
Denny

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Hi Denny,

 

Thanks for replying - I have messaged on WhatsApp, can you kindly check?

 

bests,

dee