Fritz Box 6591 Cable , No internet but can connected.

[Jerry4501]

Hello

      I'm Jerry, a postgraduate student in Berlin and living in a flat with other people now since the router is in my room, so I think I had the responsibility to fix the Internet problem.

                 The devices are still connected to our wi-fi, but the internet is unavailable. I found the power button flashes and it means the internet has been interrupted in the manual (WLAN light up which makes sense we still can connect to the wi-fi in my knowledge).       I use the information on the sticker under the box and try to get more information.

I have more information like customer number, serien Nummer and CM MAC, but I don't know whether it is safe to show on the Internet since the contract is not with me (with our landlord company).

I tried unplugging the power and cable for 20 minutes and reconnected to it, but it failed.  

I also tested the internet connection via LAN cable and a laptop, still doesn't work. 

The only thing I can do is waiting for my landlord to communicate to Vodafone and make them send a technician to fix the internet problem?

[pRo-Marco]

Hi Jerry,

I'd like to prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Jerry4501]

Pn you.

Thank You.

[pRo-Marco]

Hi Jerry4501,

other modems in the building are online with good values.

I'd like to have a technician come out and take a look at it on site. If that's okay with you, I still need a cell phone number so we can set up an appointment.

Is the house installation accessible?

Please note the information about the service charge. If the cause is in our area of responsibility, the service is free of charge for you.

Due to the current developments we have to take certain precautions. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

Kind regards
Marco

[Jerry4501]

Hello Marco

    I already gave the information by pn. Please check it if you have the time. By the way, I forgot to ask for the details of making an appointment. I have already checked the information you gave me in the previous private message. But I am available in the morning on Monday and Wednesday, the whole Friday and Weekend. 

Best regard.

[pRo-Marco]

Hi Jerry,

the technician will call you to arrange an appointment

Please keep us informed!

Kind regards

Marco