TV: Die Frequenzumstellung geht weiter. In unserem Blog findest Du alle relevanten Infos. Klick hier.
I have been having intermittent internet connection issues over DSL since 02/01/2023.
The connection stops working every few hours, and sometimes even multiple times in an hour. The internet stops, all the lights on the router go out and it will reboot. After 10 mins or so, the internet connection resumes.
Around 29/11/2022, multiple residents in my building were having intermittent internet connection problems also on Vodafone DSL. And i was informed that a technician visited and found a broken box in the electrical room. Since then the intermittent issues were resolved.The issue that is occurring since 02/01/2023 is similar to the issue back at that time before the technician performed the repair.
I have tried rebooting the router multiple times and also re-setting it multiple times. But the issue still occurs.
I have tried switching band steering on and off, but the result is the same.
The issue affects both LAN and WLAN connections.
When the internet connection works, it is very fast and works well. But unfortunately it drops out frequently.
In which state do you live? Please also send the zip code
Which contract do you have? (e.g. internet + telephone 100)
Which modem / router do you use? (e.g. Hitron)
Do you use a loaner device from us or do you have your own device?
What is the error? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems
How is your terminal connected with the modem? (LAN; WLAN; additional router; PowerLAN )
Which browser do you usually use? (e.g. Firefox)
Which operating system do you have on your computer? (e.g. Windows)
Start and period of the disturbance (e.g. since the beginning of April; only in the evening)
Upload a screenshot of the signal values. You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
Which measures were carried out by the fault hotline (available at 0800-5266625)?
Edit @Alston-Chueng Moved to the right board.