Bad internet Connection (English)

[Sadik0934]

Hi, Sorry my german is still on the lower level so I will use English instead

My main problem is the Unstable Internet and during the day several times,  the internet is down.  If I restart the modem, the internet works again. My other problem is high ping, especially on online games. I can't call the customer service because of the language problem.

Could anyone help me with this situation?

Thanks

[Tobias]

Hi @Sadik0934,

im sorry that it doesnt work as it should, did you try our chatbot TOBi? 🙂 He can answer many things. If he cant help, we're gonna try to help you here then 😉

Regards

Tobias

[Sadik0934]

Hi @Tobias 

Thank you for respond. I tried chatbot several times but it couldnt solve the problem.  My connection is 1000 mb and when I try to speed test, download speed is around 200-500 mb and during day internet connection is down or slow.  In online games, I see 300-400 ping. 

[Moni_GK]

Hello Sadik0934,

then I'll be happy to take a look at it.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

[Sadik0934]

Hi @Moni_GK 

I have just sent all the information as a private message to you.

Thank you for your help.

[Moni_GK]

Hello,

I have looked at it directly. The error here is a too high load on the line especially in the upstream.

But we are already on it. That's why I put a ticket for you. We will inform you when the error is fixed.

Greetings Moni

[Sadik0934]

Hi @Moni_GK 

Thank you for your interest. If i understand correctly, it is a infrastructure problem for my area, right? Please correct me if i am wrong. I am saying this because this problem actually exists from the beginning when i moved this area. (November 2021) Do you have an idea how long could it take to solve this problem?

Thanks.

Best Regards

[Moni_GK]

Hello,

yes it is a problem there in the region that has been going on for a while. Currently, however, there is no information on how long it will last.

Greetings Moni

[Sadik0934]

Hi @Moni_GK 

I decided to move to a different provider yesterday and started to process.  My contract end date is 20.11.2023 and I would like to cancel earlier without paying an extra fee base on this link, I mean as soon as possible. What should I do about it? I have a 50 Mbit/s upload limit in my Vodafone contract but I only see 3.0 Mbit/s and it is really below the minimum speed (which is 15 Mbit/s) 

Could you please explain the Extraordinary contract cancellation steps please?

Best Regards

Onur

[pRo-Marco]

Hi Sadik0934,

we will help you with that. To what date shall the contract end? Do you want to take your phone-numbers to the new provider?

Kind regards

Marco