No WLAN since 8 days

[GrumblStiltskin]

Hello,

Since 8 days I do not have WLAN in my apartment. I have spoken with several Vodafine representatives to solve my problem. I have changed the ethernet cable, and tested a LAN connection but there is no internet. 

There is confusion since we have an o2 router with a vodafone contract. Is this the problem?

Our property owner was on the contract, but now he's sold the apartment, so we cannot access MeinKabel to resolve any issues.

I try my best to speak German, but it is schlecht and I cannot properly explain the problem to the representatives who try very hard and are patient with me.

If someone here could help me, that would be lovely.

Thank you,

GrumblStiltskin.

[ERFD]

Hello GrumblStiltskin,

welcome to the community 🙂

Do I understand correctly that this is not as described above, about the WLAN but that generally on the router via LAN and WLAN no Internet is available?

Please note that it is no longer possible to directly process service requests (faults, changes to master data or contracts) in the community, as there is no longer any exchange of personal data. We are happy to support and help you with everything else here. If it is very complex and should remain in writing, feel free to use our service channels on Twitter or Facebook. There we can take a closer look at the tickets and check this in detail. Feel free to refer to the post there.

Regards Fred