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My DSL internet has been down since yesterday. I tried the steps suggested by the online Vodafone troubleshooter (like unplugging the router, waiting 3mins, plugging again, wait 15 mins etc) nothing is working. I tried calling customer care, but sadly I don't speak german so I couldn't get past IVR.
I'm new here and I'm working remotely. This has affected my work. Can someone please help me?
My area: Friedrichshain, berlin
if the usual seps like restarting the modem and checking the cables do not work our Netz-Assistent will help you:
Alternatively you can contact my colleagues via phone: 0800 172 1212 or you contact them via our Facebook or Twitter service:
Thank you for your reply.
I tried Netz-Assistent but no use.
I called 0800 172 1212 many times in the last two days and chose an English-speaking operator. I was either connected to a German-speaking operator or the agent placed me on hold for some period of time before disconnecting/transferring the call to another person. I'm extremely frustrated by this.
I think you'll have to send a technician to check this. Can you please create a ticket on my behalf?