Internetzugang eingeschränkt

[Itsmecathy82]

Please can someone help. My German is not good enough to use the helpline and I am struggling with my internet. . I moved to Vodafone yesterday and have followed all the steps but the internet is not set up and will not connect 

I went online added the mic modem code and it kept coming up with a fault and to retry 

now I can’t get on Internet at all and the fault keeps showing in the picture 

any help would be great. 

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[RobertP]

auf dem Screenshot ist eine Fritzbox 5530 zu sehen, handelt es sich um einen Glasfaseranschluss ?

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[Itsmecathy82]

Yes it’s fiber optic but I can’t get on the Internet or anything? When I go to join the WiFi that message comes up 

[RobertP]

is the Fritzbox directly connected via fiber optic cable?