Internet crashes upon downloading

[cridelve]

Hello, I hope you could help me.

Since a week my connection has been crashing as soon as I tried downloading anything (legally): softwares, OS updates, etc.

As soon as I begin downloading anything, the modem just restarts. I've run speedtests and everything looks okay. I can't use the Netz-Assistent  because my modem (Vodafone Easybox 805) is not listed among the options.

I really need help because I need to update my softwares to work.

Thank you.

[DanyG]

Hi cridelve,

I'm sorry that your DSL access isn't working fine at the moment. Because we were in touch here in the past, I could find your contract and ran a few measurements. There are some interrupts, but they don't seem to be on the line outdoor.

So first, I've made a port reset. Please have a look, if the interrupts continue. If yes, please notify me via private message. Please also check, if the TAE box and the cables are okay.

BR,

Dany

[cridelve]

Hello DanyG,

The port reset solved the issue, but only temporarily. I've now tried downloading some pictures from my cloud, but the connection crashed again and I can see that the modem is rebooting.

I'll send you a private message in a minute.

Thanks,