Horrible slow Internet speed

[yun817]

Hello, my contract is 100mb but recent my connection is only 1mb or even slower than 1mb. Please help me to solve this problem thanks

location Munich 

[Andre]

Hey yun817,

I'm sorry to hear that your landline is not working properly.

Are u using internet via dsl , or cable? (model of the router helps us for identifying).
Do you get these poor results only via wlan , or also with a direct conneciton via lan cable?

Cheers,

Andre

[yun817]

Hi 

my contract is dsl 100

my Router is easy box 805

i only connect the internet via Wi-Fi instead of the lan

thanks

[Andre]

Then feel free to send me a private message with your dsl customernumber & mobilenumber.

I'll have a closer look into this.

If possible , please test the performance via direct lan connection. So that we can sort out wlan issues.

Cheers,
Andre

[SaraRolo]

Hello Andre,

I have the same exact issue since 2 days now, and also in Munich. 100 Mbps contract and I only have 1 mbps right now. 

Can you help me? I will send you a private message

[HeikeF]

Hi SaraRolo,

we´ll answer your PN as soon as possible.

Thx for your patience

Heike