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Horrible slow Internet speed
yun817
Smart-Analyzer
Smart-Analyzer

Hello, my contract is 100mb but recent my connection is only 1mb or even slower than 1mb. Please help me to solve this problem thanks

location Munich 

5 Antworten 5
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey yun817,

I'm sorry to hear that your landline is not working properly.

Are u using internet via dsl , or cable? (model of the router helps us for identifying).
Do you get these poor results only via wlan , or also with a direct conneciton via lan cable?

Cheers,

Andre

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yun817
Smart-Analyzer
Smart-Analyzer

Hi 

my contract is dsl 100

my Router is easy box 805

i only connect the internet via Wi-Fi instead of the lan

 

thanks

Andre
Ex-Moderator:in
Ex-Moderator:in

Then feel free to send me a private message with your dsl customernumber & mobilenumber.

I'll have a closer look into this.

If possible , please test the performance via direct lan connection. So that we can sort out wlan issues.

Cheers,
Andre

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Hello Andre,

I have the same exact issue since 2 days now, and also in Munich. 100 Mbps contract and I only have 1 mbps right now. 

Can you help me? I will send you a private message

HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi SaraRolo,

 

we´ll answer your PN as soon as possible.

 

Thx for your patience

 

Heike

 

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