2.4GHz wlan not working on FritzBox 7590

[appliko]

Good afternoon

on my Fritzbox 7590, wifi at 2.4 GHz is not working anymore. It is extremily weak.

I did try to restore to default settings and measure, but at 50cm from the router I still measure only -90db for 2.4GHz (and -30db correctly for 5GHz).

What to do ? I suppose it has to be replaced.

Thanks 

[Andre]

Hey appliko,

a minimal bandwith via wlan is nothing we can open a technical ticket for , since its affected by countless individual factors.

Did you try to reset the router to factory defaults & switch to a different channel?

Cheers,
Andre

[appliko]

Hi,

I already did it. The measurement about signal is made after a full reset to factory defaults.

Please note that I'm not complaining about bandwidth, but to the fact that 2.4 GHz wifi is almost off.

I did try on channel 1, 6 and 11 and is same: 2.4GHz is almost off.

It was working well until few weeks ago, then 2.4GHz disappeared.

[Andre · Accepted solution]

Hey appliko,

as long as an ssid gets broadcasted, this will most likely not be regognized has a hardwaredefect.
So i cannot guarantee that we can swap the router, but i'll have a look into it.

Feel free to send me a private message with your dsl customernumber / password.

Cheers,

Andre