Hallo,
Hope you are doing well.
Please read the problem below as you can then understande why i mentioned every detail as I am so frustated as a CS student not being able to do anything without WLAN and the issue with the support.
1) Problem with DSL - My Fritzbox suudenly stopped working since Last 2 weeks and there has been no damage at all as i always took care.. not even a bump.
2)Problem with support -
a) Since 1 week I am trying to contact support in English which i was not able to in the start due to only german voice in the hotline.
b) I went to the store as well in person to tell them and they said scheduled a call with an agent.
c) After arranging a known who can speak in german, the agent took the details on a friday and said that there will be an agent on Saturday, if not then Monday. Still nothing happened and no response. So I made a chat on Monday via whatsapp with another agent and she told that she opened a ticket specifically stating for english support ... So finally a guy called me on tuesday and he said he can only understand German, after giving few tries he said "guten abend" and hung up along with closing the ticket which showed issue resolved :).
d) I again contacted with the whatsapp agent as she left the chat open and she said that she re-opened the ticket and has mentioned for English just like she did before... and its still going on..
3) I really request you to please do anything if possible because i really lost the hope with the support system in english, not just me.. so many working professionals and students are just suffering alongside.... I just need a replacement of my Router as everything else is working including the cable and the power supply unit.
Thank you so much if this has been read by some team member and I hope you will definitely help with something.
Warm Regards
