Request for duplicate sim

[AsadK]

Hello Team,

I have lost my phone and would like to issue a new sim as everything is tied to this number. It is a callYa prepaid number and I have the Sim Jacket with me. I unfortunately have tried calling customer service but cannot communicate in German.

Any help would be much appreciated.

[Mav1976]

Hi @AsadK,

is your mobile phone number as a contract registered via MeinVodafone website?

If so, your can order a replacement SIM card there. 🙂

[Lecy]

Good Morning @AsadK,

for this purpose we need personal information from you.

Please contact us via one of the following channels:

Facebook service page at www.facebook.com/vodafoneDEservice

or via WhatsApp chat at 0172 2000229.

Thank you very much.

Manygreetings

Lecy