Prepaid CallYa has no internet

[James7]

Dear All,

My daughter always complain that her iphone14 has no internet. She is having prepaid CallYa.

She could call and send WhatApps without WIFI.

My question is, how do I start debugging the issue?

Appreciate your help and sorry for writing in English.

Best regards

James

[Mav1976]

Hi @James7,

What tariff use your daughter exactly?

[James7]

Hello Mav,

Thanks for your feedback.

I am actually not 100% certain since the SIM card was purchased in 2019. Is that a way to find out?

By the way, I normally top up throught Vodafone CallNow Prepaid from Amazon.

I checked her phone yerterday and the modile data in on + APN is set to web.vodafone.de

Really appreciate your help.

Best regards

James

[Mav1976]

Hi @James7,

You can use the MeinVodafone app getting the info what tariff your daughter use to. Open the app, scroll a little bit down and click on "My Plan". 

Then you'll see the CallYa tariff. 

The APN "web.vodafone.de" is correct. 

Does anybody still have a VF contract checking that there isn't an issue at your location? 

But maybe a check by customer care could be find out the issue. 

Use this contact channel. I recommend one of the both social media channels (Facebook/Twitter). 

[James7]

Hi Mav,

The tariff is CallYa Allnet Flat S.

Best regards

James