Not receiving the activation e-mail for my Callya card.

[Xiao_song]

Hi everyone,

I just came to Germany half a month, that is why I use English for asking this question. I brought a Callya card at the supermarket and I followed the instruction in the manual to activate the SIM card. I filled in all the information and upload the required photos one week ago. However, I still don't receive the e-mail for confirmation of my activation. I have tried a different e-mail address, and the result is the same. How can I activate my SIM card?

[Tassi14]

Hi @Xiao_song,
 

we would be happy to take a look at this for you, but we need personal information from you.

Please contact us via one of the following channels:

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 2000 229

Thank you.

LG Tassi14