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First CallYa SIM card lost in transit
MarianaCosta
Smart-Analyzer
Smart-Analyzer

(Apologies for not speaking German)

 

Hey! I ordered my first CallYa SIM card about a week ago, and it still hasn't arrived. I fear that it may have been lost in transit; is there any way I can confirm this (e.g. find out if the delivery address wasn't found)? And if it is indeed lost, can I order a replacement one? Thanks in advanced.

5 Antworten 5
HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi MarianaCosta,

 

thank you for your contribution here. 🙂

 

We currently have a lot of orders for CallYa cards. That's why the delivery takes a little longer.

 

Please be patient a little longer.

 

Best regards

 

Heike

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Hey, HeikeF; thank you for the response! I'll wait a few more weeks and check back then. All the best

Hey again, HeikeF

 

It has been close to a month and the SIM card has not yet arrived. Is there a way I can request a new one?

 

All the best

kunigunde
Ex-Moderator:in
Ex-Moderator:in

Hello @MarianaCosta,

I would be happy to take a look at it for you, please send me your email address and briefly the facts again via PM.

(PM - how it works: click on my name and then on the right on "send a private message")

Warm greetings

Kunigunde  

 

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Thank you for the response! I've sent you the PM.

 

All the best