First CallYa SIM card lost in transit

[MarianaCosta]

(Apologies for not speaking German)

Hey! I ordered my first CallYa SIM card about a week ago, and it still hasn't arrived. I fear that it may have been lost in transit; is there any way I can confirm this (e.g. find out if the delivery address wasn't found)? And if it is indeed lost, can I order a replacement one? Thanks in advanced.

[HeikeF]

Hi MarianaCosta,

thank you for your contribution here. 🙂

We currently have a lot of orders for CallYa cards. That's why the delivery takes a little longer.

Please be patient a little longer.

Best regards

Heike

[MarianaCosta]

Hey, HeikeF; thank you for the response! I'll wait a few more weeks and check back then. All the best

[MarianaCosta]

Hey again, HeikeF

It has been close to a month and the SIM card has not yet arrived. Is there a way I can request a new one?

All the best

[kunigunde]

Hello @MarianaCosta,

I would be happy to take a look at it for you, please send me your email address and briefly the facts again via PM.

(PM - how it works: click on my name and then on the right on "send a private message")

Warm greetings
Kunigunde  

[MarianaCosta]

Thank you for the response! I've sent you the PM.

All the best