am 07.04.2022 13:34
(Apologies for not speaking German)
Hey! I ordered my first CallYa SIM card about a week ago, and it still hasn't arrived. I fear that it may have been lost in transit; is there any way I can confirm this (e.g. find out if the delivery address wasn't found)? And if it is indeed lost, can I order a replacement one? Thanks in advanced.
am 07.04.2022 19:39
Hi MarianaCosta,
thank you for your contribution here. 🙂
We currently have a lot of orders for CallYa cards. That's why the delivery takes a little longer.
Please be patient a little longer.
Best regards
Heike
am 08.04.2022 10:34
Hey, HeikeF; thank you for the response! I'll wait a few more weeks and check back then. All the best
am 01.05.2022 19:04
Hey again, HeikeF
It has been close to a month and the SIM card has not yet arrived. Is there a way I can request a new one?
All the best
am 02.05.2022 14:41
Hello @MarianaCosta,
I would be happy to take a look at it for you, please send me your email address and briefly the facts again via PM.
(PM - how it works: click on my name and then on the right on "send a private message")
Warm greetings
Kunigunde
am 04.05.2022 11:58
Thank you for the response! I've sent you the PM.
All the best