I've recently ordered a contract and an e-sim thorugh the web site. In order to complete the proceedure, I need to complete the Online-Identifikation. However, the guy from WebID told me that I cannot do it because of my passport - they simply have no such option in the list of passports in their internal system. I have a biometric passport from Belarus. Is it possible for me at all to pass Online-Identifikation?
Should I somehow cancel my applications?Don't really want to be charged as already provided IBAN as part of the process.