am 02.01.2024 15:50
Hello,
I am sorry if this topic is not fit for this sub-forum. Unfortunately, my German is very poor, and it is hard to orient myself!
My problem is that I fear that I have just ordered “two” prepaid CallYa SIM cards.
I know this might be silly, but the first time I registered with a wrong email address, to which I have no access, and apparently the registration and the identification went through.
Then, I registered again with the correct email address, with the registration and identification also going through.
Assuming that I will actually receive two SIMs, will they be already active? Namely, will I need to pay two subscriptions?
Alternatively, is there any way to solve this? (In particular, with an English customer service?)
Thanks a lot!
am 04.01.2024 19:12
Our customer support team will be happy to take a look.
We need personal information from you for this.
Please contact us via one of the following channels:
WhatsApp chat under the phone number 0172 1217212
Facebook service page at vod.af/FB-Service
Twitter service page at vod.af/vfservice