Dear Vodafone Germany Customer Service,
I hope this letter finds you well. I am writing to address an issue I have encountered with the Google Pixel 8 Pro smartphone that I purchased through Vodafone Germany approximately three weeks ago.
Since acquiring the device, I have experienced significant battery problems, which have severely impacted its usability and my overall satisfaction with the product. Despite attempts to troubleshoot and resolve the issue, the problem persists, and I find myself dissatisfied with the performance and reliability of the device.
As a loyal customer of Vodafone Germany, I value the quality of service and products provided by your company. However, due to the persistent issues with the Google Pixel 8 Pro, I kindly request your assistance in modifying my contract to exchange the current device for an alternative smartphone that better meets my needs and expectations.
I understand that contract modifications may entail certain terms and conditions, and I am prepared to discuss any necessary adjustments or fees associated with the requested change. My primary objective is to ensure that I have a reliable and functional mobile device that aligns with the level of service I have come to expect from Vodafone Germany.
I appreciate your prompt attention to this matter and look forward to your assistance in resolving the situation satisfactorily. Please feel free to contact me at your earliest convenience to discuss the next steps and facilitate the process of modifying my contract.
Thank you for your understanding and cooperation.
Warm regards,
Abbas Sharifitabar
