have issue with revoking my new contract within the 14-day period

[Morteza92]

Hi,

I'm facing an issue with revoking my new contract, which is within the initial 14 days of signing up. The instructions suggest calling, but unfortunately, I'm not proficient in German. Why does Vodafone make it so challenging to cancel or revoke the contract? This is simply unacceptable.

[RobertP]

https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html

[luv0 · Accepted solution]

Hey Morteza92,

we're very sorry that you are facing these challenges right now. You're second message keeps on being rejected by the system, probably due to the link you shared in the text. Please try to post it again without the link to see if it works. However, it is weird that the link for cancellation doesn't work properly. Usually you can just cancel by some clicks. Please text our service via WhatsApp so they can help you with that. Please note that it can take up to two days until you receive an answer. But you will be guided through the process.

Best wishes

[MasterScorpion]

"I'm not proficient in German. Why does Vodafone make it so challenging to cancel or revoke the contract? This is simply unacceptable."

There ... there is the real problem.

[Morteza92]

It actually worked. I just texted them on Whatsapp. Thanks a lot! 🙏😊

[luv0]

That is great news. Thanks for updating us here!