Ihre Mobilfunk-Rechnung ist da

[claudia38]

Good morning,

On 04.02.2025, I cancelled my mobile contract due to a mistake made by Vodafone. I cancelled the contract within the 14-day window, as per my rights, and I should not be required to pay any fees. However, I am now receiving an invoice for more than 100 euros, which is absolutely absurd.

As a customer, I have the right to cancel the contract within this period without incurring any charges. I would appreciate it if this matter could be resolved promptly.

Additionally, I am unable to view the invoice online because the contract is marked as concluded, which seems unreasonable.

Thank you.

Best regards,

[Pierre35]

Hello,

Thank you very much for your message. If you cancel your contract within 14 days, you will receive a refund. In your case, the invoice will certainly have already been created and that is why you received the invoice. You will receive a final invoice and the costs will be refunded to you. I would be happy to contact our WhatsApp team so that we can look into your concerns.

Best regards
Pierre35