SIM card not delivered
za
Netzwerkforscher
Netzwerkforscher

I am waiting to receive my SIM card after ordering a contract with Vodafone.

It should be delivered with GLS. However GLS claim they could not deliver the package because of wrong address [which is not true, and I saw on the live tracking that they passed my address without stopping]. GLS say they cannot attempt delivering the package again and that it was sent back. Vodafone asked me for correcting my address [which was correct the first time], then no new status appears.

I have been waiting for the card arriving since 25.04.2023. Is it possible to switch to an eSIM for free so I can use the contract already? Or at least to know if the order will be delivered?
Unfortrunately I will consider cancelling my order with Vidafone before the two weeks pass if there is more delay and to move to another carrier for faster delivery.

1 Akzeptierte Lösung

Akzeptierte Lösungen
J0hann
Moderator:in
Moderator:in

Hello @za

 

please let our service have a look on the issue. 

Dein Kontakt zu Vodafone - Vodafone Community

 

BR J0hann 

 

 

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Lösung in ursprünglichem Beitrag anzeigen

1 Antwort 1
J0hann
Moderator:in
Moderator:in

Hello @za

 

please let our service have a look on the issue. 

Dein Kontakt zu Vodafone - Vodafone Community

 

BR J0hann 

 

 

Bewertet hilfreiche Beiträge mit Likes!