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am 16.09.2021 12:13 - zuletzt bearbeitet am 18.09.2021 12:35 von Enrico
Sehr geehrte Vodafone Service
I sigend a new contract on 20/Aug, and I received the 1st invoice yesterday.
There are some errors which don't match to the contract I signed. Can you help to have a look and clarify?
Kundennummer# ********
- V-home by Vodafone 9.9Euro --> I already applied Termination since 2019, why this item is still there?
- Ratenzahlung Hardware 15Euro--> ? This item was not in my contract
- RedXS 49.99Euro --> There is 10Euro Rabatt (from GigaKombi) in my contract, but it doesn't show in the invoice.
Pls help to check and correct them, thanks.
Best Regards
Karen Chen
EDIT: Kundennummer entfernt****
am 18.09.2021 18:42
Hey KarenC,
i'm glad that you've decided to sign a new contract with us.
We moderators don't havy any kind of access to the systems regarding our IOT-Services.
So please get in touch with our colleages from V directely. I'm sure that they can help you.
The "Ratenzahlung Hardware" gets charged at the top of your bill & adjusted on the bottom. You don't pay anything extra, the price for the mobilephone is included in your tariffs monthly price.
The Gigakombi needs to be booked manually . If you have an enabling fixed net contract (internet & Phone , either via dsl or cable) , please send me a private message with your customer & mobilenumber.
I'll book the gigacombi for you.
Cheers,
Andre