Dear Team
The billing on my Vodafone contract is incorrect. It is actually a mess and I am unsatisfied, to say the least. Below are various issues:
- I had 6 months of free internet connection and the billing was supposed to start after 6 months. However, billing started on my contract from the middle of 5th month itself
- Billing done for first month is incorrect as well
- I had an option to reduce the speed of my connection and a fax for the same was sent within the specified period as per contract. However, for the current month (where ideally I shouldn't have been billed), I am charged 49,99 euros instead of the chosen plan (if I remember correctly, it was 35,99 euros per month)
It is a shame that for a company like Vodafone, there are so many errors in one contract. It would be helpful if I receive a resolution to this as soon as possible.
Thanks
Shubham
