Unable to add contract

[Ozair]

Following is the list of issues I'm currently facing:
1. I am unable to add a contract to my application. If I try to add it says the wrong verification code. If I try to resend the activation code it shows an error that my customer number is not valid.
2. There is no help in English, I've been trying out for many days and no one helps me to resolve the issues.
3. My cashback is still pending and not received. When will I get back?
4. What is my customer number and customer password? When I try to use  XXXXXXXX it says it's incorrect.

edit: @Ozair: Customer data anonymized. Kind regards Denny

[DennyW]

Hello @Ozair

Please contact customer service via WhatsApp so that we can help you further. 

Kind regards
Denny

[Ozair]

I'm trying but the number is not working on WhatsApp  0172 1217212

[Ozair]

Any moderator here?

[MariaK]

What is wrong with the number 0172 1217212?

Have you saved it in your contacts and then this contact is not displayed in WhatsApp?

[Nakrul]

Hello @MariaK  @DennyW ,
I have the same issue with adding a contract, and the number or WhatsApp you provided is answered by a bot named Tobi. He is not very helpful. Does he only respond during non-working hours?
Thanks.

[Ozair]

It is some bot that doesnot resolve my issues. Is there any english help or maybe anyone who can resolve the issues?

[Ozair]

Now my bill is not paid directly from my account.. Is there any help available?