Requesting a copy of the mobile contract

[Dasun1111]

Hello,

Unfortunately I have lost the paper confirmation of my mobile contract.

Could I request a new one?

Thanks 

[Mav1976]

Hi @Dasun1111,

You should have been received this confirmation by email too. Otherwise have a look at your MeinVodafone account (Dokumente) whether this document is there. 

[emily2505]

Thank u for that advise @Mav1976 

Could you find it ? @Dasun1111 

Best regards Emily 

[Dasun1111]

Unfortunately not.
I haven't received the contract in the form of an email.
It is also not in MeinVodafone account. I believe I need to have the contract papers with me to add the contract to the account.
Could you please help me out with this?
Thanks and have a nice day @Mav1976  & @emily2505 !

[Peter_Co]

You are in a customer-to-customer only forum, neither contact to nor support by Vodafone is available here. For support in English use WhatsApp, from the bot there you repeatedly request a Kundenberater until you get forwarded to a human agent. Responses then can take some time, it is no live chat and requests are worked on in chronological order. This is the WhatsApp contact: 0172 1217212

[emily2505]

Please contact us, as @Peter_Co said, via WhatsApp https://vod.af/VodafoneWhatsAppHilfe

At first u will need a translator - then our staff will take over in English!