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"Ihr Umzug" email, but I did not ask for any move
Enry
Daten-Fan
Daten-Fan

Hello! I have a dsl contract in Berlin since 1 year.
Today I received an email about "Ihr Umzug", and logging in my vodafone account actually it shows that the billing address has changed to an address in Nauen (?).

Is someone trying to scam me somehow?
what is happening? thank you 🙏

1 Antwort 1
MariaK
Moderator:in
Moderator:in

Hello Enry,

 

That sounds really strange. If you haven't made any changes, there seems to be an error there. Our customer support team will definitely have a look at it. 
Please contact us via our WhatsApp chat on 0172 1217212.

 

Best regards

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