English help - MultiSim/OneNumber issues

[Vassilis]

I face a strange issue.

I have OneNumber and/or multisim. My main phone randomly stops working completely (no internet, no calls). and I have to restart it

I have 2 esims and 1 normal SIM

1- Esim on phone (S23 Ultra also happened on my S21 Ultra before moving to s23 Ultra)

2- esim on Watch (Samsung Watch 4)

3- SIM on another device (tested a second phone, another MiFi or anything else) (S20+ or TP Link M7650)

Every other day my phone stops having internet, and not able to make calls.

I tried:

1. airplane mode (not fixing it)

2. restart phone (fixes it)

[Vassilis]

A bit more research.

When my phone is on wifi. For even 5 minutes.

Then going out of wifi I have no internet.

If I disable/enable eSim or restart only fixes it.

[ttwa2011]

Hi @Vassilis !

Customer data cannot be viewed or requested here in the community. For clarification in English, I would advise you to use Facebook or Twitter.